By using this site, you accept the Terms of Use and Rules of Participation. Asia Pacific and Oceania. Thanks for reaching out to us on HP Support Forums. Product has been exchanged: This could take up to 3 minutes, depending on your computer and connection speed. Warranty removed from product:

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In Windows, search for and open Programs and Features. HP encountered an error while trying to scan your product.

By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. HP is compiling your results. This link will help you to find the model no: It matches the product: Please use the product number and serial numbers of the new product to validate warranty status.


Meanwhile, do you have a suggestion for a new one. Please verify your product is powered on and connected, then try again in a few minutes.

Message 3 of 5. I have uninstalled and reinstalled. I have need of the printing function. We are unable to determine your warranty status for the product and serial number provided.

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If you have a question, please create a new topic by clicking here. Close Devices and Printers.

I am having the same problem. In Windows, search for and open Devices and Printers.

Modify your browser’s settings to allow Javascript to execute. Thanks for the help.

The Virtual Agent is currently unavailable. Any warranty support needed would be completed by the reseller that sold the product. This product was sold by a reseller. I have the same question. Javascript is disabled in this browser.

It looks as if it installed the scanner as a seperate device as it does not show up on the hp printer home menu. If yes then what is the error? We were unable to retrieve the list of drivers for your product.


One or more of the values entered is not permitted.

HP Officejet Pro L All-in-One Printer How to | HP® Customer Support

Let HP identify any out-of-date or missing drivers and software. We were unable to find any drivers for your product. Already have an HP account? The list of recommended scwnner for your product has not changed since the last time you visited this page.

This product was designated to be returned to HP. Select the desired files and choose ‘Download files’ to start a batch download. Learn more about HP’s privacy policy.

Not sure which drivers to choose?